This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Review our Privacy and Cookie Notice for more details.

Mexico Customer Satisfaction Index (CSI) Study

Share This Page:

The J.D. Power Mexico Customer Satisfaction Index (CSI) StudySM is conducted among customers who have owned a new vehicle and focuses on the dealer service experience.

Owners of 12- to 36-month old vehicles are surveyed regarding their most recent dealership service experience for both in-warranty and customer-pay work. The study examines satisfaction in five measures of service experience:

  • Service Initiation
  • Vehicle Pick-Up
  • Service Facility
  • Service Quality
  • Service Advisor