Mexico Customer Satisfaction Index (CSI) Study
The J.D. Power Mexico Customer Satisfaction Index (CSI) StudySM is conducted among customers who have owned a new vehicle and focuses on the dealer service experience.
Owners of 12- to 36-month old vehicles are surveyed regarding their most recent dealership service experience for both in-warranty and customer-pay work.
The study explores customer satisfaction with their service dealer by examining five measures:
- Service quality
- Service initiation
- Service advisor
- Service facility
- Vehicle pick-up
Satisfaction is calculated on a 1,000-point scale.
For more information about this study, please contact us