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Who We Are

J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability.  The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.

What We Do

Benchmarks

Each year, we interact with millions of consumers to better understand their opinions, perceptions, and expectations about a variety of products and services in more than a dozen industries.

Device Data 1 400

Automotive Mystery Shopping

Programs designed to drive higher close rates and profitability through active measurement of dealership staff and their execution against the ideal new-vehicle sales process and to measure dealership staff execution against the ideal vehicle service process and best practices

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Automotive Product Consulting

Help clients develop competitive advantages by integrating the Voice of the Customer into their strategic planning, development, supplier operations, and launch/production

Device Data 3 400

Automotive Retail Consulting

Helps to identify retail sales process strengths and weaknesses at the individual dealership and brand level, resulting in highly tactical and actionable data, analyses, and insights that drive performance improvement and a measurable ROI

Device Data 3 400

Tracking Solutions

Work with clients to design and develop tracking programs that fit their specific information requirements

Device Data 2 400

Customer Service Solutions

Designed to address client benchmarking, assessment, improvement and recognition needs across phone, IVR self-service and Web self-service channels

Device Data 5 400

Certified & Distinguished Programs

Designed to help businesses at a local and national level improve their operations through a combination of voice-of-the-customer feedback and other relevant measures such as a rigorous on-site evaluation of customer service processes

Device Data 5 400

Contact Us

For business inquires, please fill out the form or contact us directly:

Gerardo Gómez Gálvez
Director General, México
J.D. Power de México
Prado Sur No. 150 2do Piso
Lomas de Chapultepec C.P. 11000,
Ciudad de México, México
Phone: (52) 55 8852 9921
Mobile: (52) (1) 55 1634 9602
Gerardo.Gomez@jdpa.com