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Mexico Sales Satisfaction Index (SSI)

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The J.D. Power Mexico Sales Satisfaction Index (SSI) StudySM provides automotive manufacturers and consumers with an objective measure of overall sales satisfaction among owners of 1- to 7-month-old vehicles.

The study also provides a numerical index ranking of the highest-performing automotive brands. Rankings are based on the combined index scores of five measures that comprise the overall sales experience: Scores for each measure are reflected in an index based on a 1,000- point scale.

  • Test Drive (7%)
  • Dealership Facility (11%)
  • Salesperson (22%)
  • Delivery Process (27%)
  • and Working Out the Deal (33%)