The J.D. Power Mexico Sales Satisfaction Index (SSI) StudySM provides automotive manufacturers and consumers with an objective measure of overall sales satisfaction among owners of 1- to 7-month-old vehicles.
The study also provides a numerical index ranking of the highest-performing automotive brands. Rankings are based on the combined index scores of five measures that comprise the overall sales experience: Scores for each measure are reflected in an index based on a 1,000- point scale.
- Test Drive (7%)
- Dealership Facility (11%)
- Salesperson (22%)
- Delivery Process (27%)
- and Working Out the Deal (33%)