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How Top Performers Consistently Improve Their Customer's Experience

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During this one-hour webcast, Mark Miller, Contact Center Practice Leader at J.D. Power, discusses what is driving the customer experience and some key best practices and KPI’s from top performers. The following topics are addressed:

  • The top customer experience drivers
  • What are three key metrics that top performers consistently master to drive performance
  • What is working now to drive a great customer experience in this time of change