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Press Releases

2019 Vision Plan Satisfaction Report

COSTA MESA, Calif.: 6 Nov. 2019 — Overall customer satisfaction among vision plan members has increased in 2019, driven by improved perceptions of value and coverage. According to the J.D. Power 2019 Vision Plan Satisfaction Report,SM released today, overall satisfaction increased by 17 points (on a 1,000-point scale) to 770 this year from 753 in 2018.

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2019 Airline Loyalty Program Satisfaction Study

COSTA MESA, Calif.: 6 Nov. 2019 — Many airline loyalty programs are failing to deliver on their intended purpose because members do not understand how to redeem the awards they accumulate. According to the J.D. Power 2019 Airline Loyalty Program Satisfaction Study,SM released today, nearly half (45%) of program members say they do not understand how to redeem their miles and/or points. This lack of understanding has a significant negative effect on overall customer satisfaction.

2019 Dental Plan Satisfaction Report

COSTA MESA, Calif.: 6 Nov. 2019 — Customer satisfaction with dental plans increased in 2019, driven by year-over-year increases in coverage and communication experience, according to the J.D. Power 2019 Dental Plan Satisfaction ReportSM. Overall satisfaction increases to 772 (on a 1,000-point scale) from 768 in 2018.

Study Rankings