BANGKOK: 12 Nov 2019 — Inadequate seat comfort and storage space are the greatest contributors to a year-over-year decline in overall satisfaction with the design of new models, according to the J.D. Power 2019 Thailand Automotive Performance, Execution and Layout (APEAL) Study,SM released today.
COSTA MESA, Calif.: 6 Nov. 2019 — Overall customer satisfaction among vision plan members has increased in 2019, driven by improved perceptions of value and coverage. According to the J.D. Power 2019 Vision Plan Satisfaction Report,SM released today, overall satisfaction increased by 17 points (on a 1,000-point scale) to 770 this year from 753 in 2018.
COSTA MESA, Calif.: 6 Nov. 2019 — Many airline loyalty programs are failing to deliver on their intended purpose because members do not understand how to redeem the awards they accumulate. According to the J.D. Power 2019 Airline Loyalty Program Satisfaction Study,SM released today, nearly half (45%) of program members say they do not understand how to redeem their miles and/or points. This lack of understanding has a significant negative effect on overall customer satisfaction.
COSTA MESA, Calif.: 6 Nov. 2019 — Customer satisfaction with dental plans increased in 2019, driven by year-over-year increases in coverage and communication experience, according to the J.D. Power 2019 Dental Plan Satisfaction ReportSM. Overall satisfaction increases to 772 (on a 1,000-point scale) from 768 in 2018.
BANGKOK: 31 Oct. 2019 — Customer satisfaction has improved substantially among customers in Vietnam who experience a vehicle delivery process that stands out, such as dealers offering a special ceremony and explaining key product and service requirements, according to the J.D. Power 2019 Vietnam Sales Satisfaction Index (SSI) Study,SM released today.