The J.D. Power Electric Utility Residential Customer Satisfaction StudySM measures residential customer satisfaction with large and midsize electric utility companies in four US regions: East, Midwest, South, and West. The study allows utilities to measure critical components driving overall satisfaction among electric utility residential customers; align strategic planning and improvement initiatives with core customer expectations, desires, and needs; and benchmark customer satisfaction performance among large and midsize electric utilities throughout the United States.

The J.D. Power Electric Utility Business Customer Satisfaction StudySM measures business utility customers’ satisfaction with large and midsize electric utility companies across four U.S. geographic regions: East, Midwest, South, and West. The study allows utilities to measure critical components that drive overall satisfaction among business utility customers; identify the relative strengths and weaknesses of electric utilities overall and by size; and align strategic planning and improvement initiatives with core business customer desires and needs.

The J.D. Power Utility Digital Experience Study^SM provides an analysis of customer perceptions of your company’s digital presence. It explores the correlation between website and mobile app engagement and user experience. Additionally, it provides an overall digital proficiency rating assessed by J.D. Power’s strategic partner, Centric Digital..

The J.D. Power Key Accounts Electric Utility Business Customer Satisfaction StudySM measures the business utility’s largest customers’ satisfaction across four U.S. geographic regions, which include the Northeast, Midwest, South, and West.

The J.D. Power Gas Utility Residential Customer Satisfaction StudySM measures residential customer satisfaction with large and midsize gas utility companies in four US regions: East, Midwest, South, and West. The study allows utilities to measure critical components driving overall satisfaction among gas utility residential customers; align strategic planning and improvement initiatives with core customer expectations, desires, and needs; and benchmark customer satisfaction performance among large and midsize gas utilities throughout the United States.

The J.D. Power Gas Utility Business Customer Satisfaction StudySM measures business utility customers’ satisfaction with large and midsize gas utility companies across four U.S. geographic regions: East, Midwest, South, and West. The study allows utilities to measure critical components that drive overall satisfaction among business utility customers; identify the relative strengths and weaknesses of gas utilities overall and by size; and align strategic planning and improvement initiatives with core business customer desires and needs.

The J.D. Power Utility Digital Experience Study^SM provides an analysis of customer perceptions of your company’s digital presence. It explores the correlation between website and mobile app engagement and user experience. Additionally, it provides an overall digital proficiency rating assessed by J.D. Power’s strategic partner, Centric Digital..

The J.D. Power Utility Digital Experience Study^SM provides an analysis of customer perceptions of your company’s digital presence. It explores the correlation between website and mobile app engagement and user experience. Additionally, it provides an overall digital proficiency rating assessed by J.D. Power’s strategic partner, Centric Digital..

The J.D. Power Utility Regulator Reports^SM help regulators understand the needs and expectations of the consumers they represent when regulating electric, natural gas, and water utilities. On a per state basis, the reports summarize the results of J.D. Power’s utility customer satisfaction studies published in the previous calendar year.