Utilities Industry Market Research
Industry Benchmark Studies
J.D. Power provides actionable market intelligence to electric, natural gas, and water utilities serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.
J.D. Power provides actionable market intelligence to electric, natural gas, and water utilities serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.
The water industry faces ever-increasing needs for infrastructure investments making customer support imperative. Water utility companies need to stay up to date regarding their customers’ needs and expectations. Utilities that understand their attitudes, behaviors, and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support for infrastructure improvements.
J.D. Power’s Utility Regulator Reports help regulators understand the needs and expectations of the consumers they represent when regulating electric, natural gas, and water utilities.
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Utilities & Infrastructure Advisory Services
J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.
Customer Experience Management
Customer Experience Assessment
Customer Service Solutions
Digital Experience Evaluation
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