Home Improvement Industry Market Research

Home Improvement Market Research, Home Improvement Customer Satisfaction Research

Consumers have numerous options for products to improve their homes and shop diligently to find the best for their investment.

J.D. Power provides actionable market intelligence to manufacturers, retailers, and service providers to help them improve the customer experience and ultimately market share and profitability.

Industry Benchmark Studies

Home improvement benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction for manufacturers and retailers.

Home Improvement Industry Advisory Services

 J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Customer Experience Management

J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.


Mobile App Certification

Mystery Shopping

J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.


Digital Experience Evaluation

Customer Service Solutions

Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone and self-service channels.


Research & Analytics Support

Customer Experience Assessment

An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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