Government Market Research

Government Market Research

Understanding the voice of your constituencies and beneficiaries is critical to delivering valuable services.

Make J.D. Power’s Market Research a Part of Your Conversation Too

Veterans Affairs Secretary Robert McDonald, appearing at a hearing on January 21, 2016 before the Senate Veteran’s Affairs Committee, mentions the performance of the departments mail-order pharmacy in a recent J.D. Power study.

Government Market Research Data, Analytics & Advisory Services

Get the best out of our expertise to get the best out of your constituency. In addition to proprietary benchmarks, analytics, models, and deep data, clients can call on our leading industry specialists for counsel, strategy, and recommendations.

Customer Experience Management

J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.


Mobile App Certification

Mystery Shopping

J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.


Digital Experience Evaluation

Customer Service Solutions

Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone and self-service channels.


Research & Analytics Support

Customer Experience Assessment

An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Greg Truex

Greg Truex

Senior Director, SI Americas