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Insurance Consulting

J.D. Power offers insurance consulting engagements to help carriers gauge satisfaction, implement initiatives that are focused on improving the entire customer experience, and ensure your investment is being applied efficiently and effectively.


Customer Experience Strategic Assessment (CESA)

This assessment provides an unparalleled approach to developing a blueprint for accelerated improvement of the customer experience. J.D. Power combines more than 40 years of customer satisfaction research with a proven methodology and consultative expertise to deliver a practical plan for success.

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