Customer Experience Management
Industry Benchmarks + Innovative Software Platform + Industry Expertise & Advice
We have simplified the Voice of the Customer Experience as VoX—our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise. We are here to help you make data-driven decisions that will improve your customer experience and drive positive financial results.
Set SMART Targets in Real Time.
While not quite Skynet yet, VoX just got a lot smarter. VoX will now self-adjust thresholds across the platform on its own, no manual update required.
The Right Data. For the Right People.
Each level of your organization has different roles, so why show them the same data? VoX tailors thresholds to the role or person. No longer do you have to set impersonal goals.
Everything Delivered. At the Right Time.
Not only will VoX make smart updates, it will do so in real-time. VoX will monitor market activity as it happens and make the appropriate threshold adjustments immediately. No more waiting until the end of the month, end of the week or even end of day to adjust alert settings.
Know Where You Stand and How to Jump Ahead of the Pack
See which competitors are leading the pack, how you stack-up, plus get insight into how you’ll perform in upcoming J.D. Power benchmark studies.
Are We Driving ROI for You?
See how your organization is using the J.D. Power VoX Platform. Which regions/branches are seeing customer experience improvements? What tools are they using? Find the best practices and share them with your organization to drive further improvement.