Quality and Reliability

This score is based on owner-reported complaints or “things gone wrong,” and hard problems (manufacturing defects) as well as soft problems (difficulty to use).

Vehicle Appeal

This measure is based on overall vehicle appeal, owner likes and dislikes (“things gone right”), vehicle design and layout, and driving experience.

Service Experience

*Factor not shown due to small sample size.
This score is based on customer ratings of the following aspects of their service experience: customer satisfaction with service at franchised dealers (Service initiation, service advisor, service quality, and service facility), detailed diagnostics to better understand the drivers of service satisfaction, and customer intentions and behaviors.

Cost of Ownership

This score is based on how customers rate the cost of ownership of their vehicle on the following factors: service repair and maintenance costs, insurance expense, and fuel economy.

This score is based on how customers rate their overall ownership experience.

Overall Ownership Experience