CONSUMER RATINGS & AWARDS
VIEW POWER CIRCLE RATINGS
2013 Mexico Vehicle Ownership Satisfaction Study (VOSS): Compact
AWARD RECIPIENT: Renault Fluence, Honda Civic
RATINGS FACTORS
COMPANIES
SORT BY
Quality and Reliability
This score is based on owner-reported complaints or “things gone wrong,” and hard problems (manufacturing defects) as well as soft problems (difficulty to use).
Vehicle Appeal
This measure is based on overall vehicle appeal, owner likes and dislikes (“things gone right”), vehicle design and layout, and driving experience.
Service Experience
*Factor not shown due to small sample size.
This score is based on customer ratings of the following aspects of their service experience: customer satisfaction with service at franchised dealers (Service initiation, service advisor, service quality, and service facility), detailed diagnostics to better understand the drivers of service satisfaction, and customer intentions and behaviors.
Cost of Ownership
This score is based on how customers rate the cost of ownership of their vehicle on the following factors: service repair and maintenance costs, insurance expense, and fuel economy.
This score is based on how customers rate their overall ownership experience.
Overall Ownership Experience
AWARD
RECIPIENT
Honda Civic
AWARD
RECIPIENT
Renault Fluence
Chevrolet Cruze
Chevrolet Sonic
Ford Focus
Mazda MAZDA3
Mitsubishi Lancer
Nissan Sentra
Suzuki SX4
Toyota Avanza
Toyota Corolla
Volkswagen Beetle
Volkswagen Clasico

*Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power & Associates awards.

*Service Experience factor not shown due to small sample size.