Utilities Industry Market Research

Energy Market Research, Utilities Market Research, Utilities Customer Experience Research

Our industry expertise brings customer experience improvement to the utilities industry

J.D. Power provides actionable market intelligence to electric, natural gas, and water utilities serving consumers and businesses throughout the United States.  J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

Industry Benchmark Studies

J.D. Power provides actionable market intelligence to electric, natural gas, and water utilities serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

J.D. Power provides actionable market intelligence to electric, natural gas, and water utilities serving consumers and businesses throughout the United States. J.D. Power's industry experts help these businesses measure and manage performance for ongoing improvement.

The water industry faces ever-increasing needs for infrastructure investments making customer support imperative. Water utility companies need to stay up to date regarding their customers’ needs and expectations. Utilities that understand their attitudes, behaviors, and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support for infrastructure improvements.

Andrew Heath, PhD.

Andrew Heath, Ph.D.

Senior Director

Adrian Chung

Adrian Chung

Director

John Hazen

John Hazen

Senior Director

Utilities & Infrastructure Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Customer Experience Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

 
 

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Customer Service Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

 

Digital Experience Evaluation


Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

Request More Info