Insurance Industry Market Research

Insurance Market Research, Insurance Customer Experience Research, Insurance Customer Satisfaction Research

In an increasingly competitive marketplace, insurers must understand how effective they are at meeting customer expectations.

J.D. Power provides actionable market intelligence and competitive benchmarking data to help property and casualty, health, and life insurance providers meet the needs of today's marketplace with actionable, relevant industry solutions by understanding customers’ purchase, claims, and renewal decisions. Our industry experts help insurance carriers measure and manage performance for ongoing improvement.

Industry Benchmark Studies

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

J.D. Power conducts independently-funded, industry-wide unbiased studies for insurance customer satisfaction, claims experience, and website evaluations. Study subscribers will be able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share as a result of providing an outstanding customer experience.

David Pieffer

David Pieffer

Property & Casualty Insurance Practice Lead

Colleen Cairns

Colleen M. Cairns

Senior Manager

Tom Super

Tom Super

Director, Property & Casualty Insurance Practice

Robert Lajdziak

Robert Lajdziak

Insurance Business Consultant

Jessica McGregor

Director, Insurance Practice

Insurance Industry Data, Analytics & Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Customer Experience Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

 

Consultative Services

 
 

Research & Analytics Support

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

 
 

Insurance Performance Portal

 
 

Insurance Net Promoter Score

Customer Service Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone, and self-service channels.

 
 

Insurance–Total Loss Valuation


J.D. Power Insurance Practice in the News

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