Financial Services Industry Market Research

Financial Services Market Research, Bank Market Research, Credit Card Market Research

In the competitive, regulated financial services sectors, customer experience is the key differentiator.

J.D. Power, one of the world’s most trusted and recognized brands in consumer ratings, combines VOC market research with a wealth of industry expertise and provides actionable market intelligence to the automotive finance, banking, credit card, wealth management, and mortgage services industries to help you compete.

Industry Benchmark Studies

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

J.D. Power conducts independently-funded, industry-wide unbiased studies for automotive finance, banking, credit card, wealth management, and mortgage services customer satisfaction and experience. Study subscribers are able to use the findings to identify and prioritize performance improvement initiatives that have the greatest impact on customer satisfaction in order to protect and increase market share.

Jim Miller

Vice President, Banking and Credit Card

Mike Foy

Mike Foy

Senior Director, Wealth Management Practice

Lou Farrace

Manager of Industry Analytics 

Paul McAdam

Senior Director, Banking Services

Bob Neuhaus

James Houston

Senior Director, Automotive Finance Practice

Cynthia Bestard

Research Director

Craig Martin

Senior Director, Wealth and Lending

Bob Neuhaus

Bob Neuhaus

Senior Director, Banking and Credit Card

Financial Services Industry Data, Analytics & Advisory Services

J.D. Power offers a comprehensive suite of research solutions to help you understand the many drivers of customer satisfaction, develop a strategy and action plan, optimize customer interactions, and measure and manage performance for ongoing improvement.

Customer Experience Management

 
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise.

 
 

Mobile App Certification

Mystery Shopping

 
J.D. Power’s approach assesses sales and service effectiveness from the customer’s viewpoint to identify the most pressing improvement opportunities.

 
 

Digital Experience Evaluation

Customer Service Solutions

 
Addressing all of your Benchmarking, Assessment, Improvement, and Recognition needs across the phone and self-service channels.

 
 

Research & Analytics Support

Customer Experience Assessment

 
An unparalleled approach to developing a blueprint for accelerated improvement of your customer experience.

Automotive Pricing & Incentives

 
Providing car manufacturers, financial organizations, and suppliers with real-time automotive information, analysis, and decision-support tools.

Vehicle Valuation

 
NADA Used Car Guide, a division of J.D. Power, delivers weekly auction values and monthly trade-in, loan and retail values.

Auto Lending: PIN Navigator

 
Designed to support the needs of the sales, marketing, pricing, risk and insurance departments of automotive finance lenders.
 
Designed to support the needs of the sales, marketing, pricing, risk and insurance departments of automotive finance lenders.

Looking to Engage with J.D. Power?

Contact us directly to find out how J.D. Power can empower all levels of your organization to improve the customer experience.

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